Terms of Use

Klinvi (klinvi.com) is an app that helps house cleaning businesses run their schedule, houses, clients, team and payments. These terms cover the Klinvi app and website. By creating an account or using Klinvi, you agree to them and to the Privacy Policy.

Your account

• You must be at least 18 and use Klinvi for your work or your business.
• Your account details must be true. Keep your password safe: you're responsible for what happens in your account.
• Each account belongs to one business. Your team and your clients use the links you share from the app.

Trial and subscription

• Your account starts with a trial, no credit card needed, with up to 15 active houses. The trial's end date is shown in the app, under More → Your plan.
• To keep using Klinvi after the trial, you need to choose a paid plan. Plans and prices are shown in the app.
• Plans are billed monthly or yearly, in US dollars (USD), automatically and on a recurring basis to the card on file, until you cancel. Payments are processed by Stripe.
• Sales tax may be added to the price, depending on your state's law.
• Plans count active houses. If your account goes over your plan's limit, you get a notice and 30 days to change your plan; after that, new houses need a bigger plan. On the Business plan, each active house beyond the included ones is billed separately, by the number of active houses on each renewal date.
• Each plan has a monthly limit of translated messages and of space for photos and videos. When the month's translations run out, messages keep arriving, untranslated, until the next month.
• You can change plans anytime. The difference is worked out from the days left in the current period.
• You can cancel anytime, in the app. Your plan keeps working until the end of the period already paid. We don't refund periods that have already started, except where the law requires it.
• If a payment fails, everything keeps working for 7 days while you update your payment. After that, or when the trial ends without a plan, the account becomes view-only: you can see everything but can't make changes until you choose a plan or pay, and the links you sent and your listing on the map are paused. Nothing is deleted because of it, and everything comes back with the same links.
• We may change our prices. If we do, we'll tell you at least 30 days ahead, and the new price only applies from your next renewal.

Your data and your clients' data

• What you add to Klinvi stays yours. You allow us to store, process, translate and display it only to run Klinvi for you, as the Privacy Policy explains.
• You're responsible for what you add and send, and for having the right to use your clients' and team's information, such as names, phone numbers, addresses and entry codes.
• You can ask for a copy of your information or for your account to be deleted at any time.

Acceptable use

Don't use Klinvi for:

• anything illegal, misleading or that violates other people's rights;
• spam or messages people didn't ask for;
• trying to access accounts or data that aren't yours, disrupting the service or getting around plan limits;
• copying, reselling or reverse engineering the app.

Translations, maps and automatic calculations

Translations, drive times, free times and the app's suggestions are automatic and may contain mistakes. Check anything important before you agree on it with a client.

Third-party services

Klinvi relies on other services to work, such as Stripe (payments), Google (sign-in, maps and drive times) and translation services. They have their own terms.

Availability and changes

We work to keep Klinvi available, but it may go down for maintenance or failures. We may improve, change or remove features. If a change takes something important away from your plan, we'll tell you first.

Closing an account

You can close your account anytime by writing to contact@klinvi.com. We may suspend or close an account that breaks these terms, telling you first whenever we can. After an account is closed, its information is deleted as the Privacy Policy explains.

Warranties and liability

Klinvi is provided as is. To the extent the law allows, we're not liable for indirect losses, such as lost profits or lost clients, and our total liability is limited to what you paid Klinvi in the 12 months before the problem.

Changes to these terms

If we change these terms, we'll update this page and the date at the top. If the change is important, we'll tell you in the app or by email before it takes effect. Continuing to use Klinvi after that means you accept the new terms. If the English, Portuguese and Spanish versions differ, the English version applies.

Contact

Questions about these terms: contact@klinvi.com.